waggi Privacy Policy

1. Introduction

This Privacy Policy describes how waggi.cam ("waggi," "we," "our," "us") collects, uses, discloses, and protects the personal information of users ("you," "player," "user") who access our online gaming platform. waggi operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and is subject to the jurisdiction of the Republic of the Philippines.

We are committed to protecting your privacy in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its implementing rules and regulations, and all relevant issuances by the National Privacy Commission (NPC). By creating an account and using waggi services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

If you do not agree with the terms of this Privacy Policy, you must immediately cease using the waggi platform and contact our Data Protection Officer to request deletion of your account and personal data.

2. Personal Data We Collect

2.1 Information You Provide Directly

When you register for a waggi account, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (passport, driver's license, UMID, Postal ID, or other valid Philippine ID).
• Contact Information: Residential address, email address, mobile phone number.
• Account Credentials: Username, password (stored in encrypted format), security questions and answers.
• Financial Information: Bank account details, e-wallet account information (GCash, PayMaya), credit/debit card details (processed securely through third-party payment processors), transaction history, deposit and withdrawal records.
• Verification Documents: Copies of government-issued IDs, proof of address documents (utility bills, bank statements), and selfie photographs for identity verification purposes as required by PAGCOR's Know Your Customer (KYC) regulations.

2.2 Information Collected Automatically

When you access and use the waggi platform, we automatically collect certain technical and behavioral information:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, device identifiers.
• Usage Data: Pages visited, games played, betting patterns, session duration, clickstream data, referral sources.
• Location Data: Geographic location derived from your IP address to verify that you are accessing the platform from within Philippine territory as required by our gaming license.
• Communications: Records of your communications with waggi customer support, including live chat transcripts, emails, and phone call recordings (with notice provided at the time of the call).

2.3 Information from Third Parties

waggi may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification and fraud detection data from GCash, PayMaya, banks, and card payment processors.
• Identity Verification Services: Verification results from third-party KYC and anti-money laundering (AML) service providers.
• Fraud Prevention Services: Risk assessment data from fraud detection and prevention partners.
• Game Providers: Gameplay statistics and results from third-party game suppliers whose games are featured on the waggi platform.

3. How We Use Your Personal Data

waggi processes your personal information for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your waggi account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to gaming products and services
• Managing bonuses, promotions, and loyalty rewards
• Communicating with you about your account, transactions, and platform updates
• Providing customer support and responding to inquiries

3.2 Legal and Regulatory Compliance

• Verifying your identity and age to ensure compliance with the 21+ age requirement
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks as required by PAGCOR and Philippine law
• Monitoring transactions for suspicious activity and reporting to the Anti-Money Laundering Council (AMLC) when legally required
• Complying with legal obligations, court orders, and requests from law enforcement or regulatory authorities
• Maintaining records as required by gaming regulations and tax laws

3.3 Platform Security and Fraud Prevention

• Detecting, preventing, and investigating fraud, money laundering, collusion, and other prohibited activities
• Protecting the security and integrity of the waggi platform
• Preventing unauthorized access to user accounts
• Identifying and blocking users who have self-excluded or been banned

3.4 Marketing and Communications

• Sending promotional offers, bonuses, and marketing communications about waggi services (with your consent, which you may withdraw at any time)
• Conducting market research and customer satisfaction surveys
• Personalizing your waggi experience based on your gaming preferences

3.5 Platform Improvement and Analytics

• Analyzing platform usage patterns to improve user experience
• Developing new features and services
• Conducting internal audits and quality assurance
• Generating aggregated, anonymized statistics for business analysis (this data cannot be used to identify you individually)

4. Disclosure and Sharing of Personal Data

waggi does not sell your personal information to third parties. However, we may disclose your data to the following categories of recipients for the purposes described in this Privacy Policy:

4.1 Service Providers and Business Partners

We share your information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: GCash, PayMaya, banks, and card payment networks to process deposits and withdrawals
• Game Providers: Third-party software suppliers whose games are featured on waggi
• Identity Verification Services: KYC and AML compliance providers
• Cloud Hosting Providers: Secure data storage and server infrastructure providers
• Customer Support Tools: Live chat, email, and ticketing system providers
• Marketing Services: Email marketing platforms and SMS providers (only if you have opted in to receive marketing communications)

All third-party service providers are bound by confidentiality obligations and are only permitted to process your data for the specific purposes for which they were engaged. They are not authorized to use your personal information for their own purposes.

4.2 Legal and Regulatory Authorities

waggi may disclose your personal information to government authorities, regulatory bodies, and law enforcement agencies when required by law, including:

• PAGCOR for licensing compliance and regulatory oversight
• The National Privacy Commission (NPC) for data protection compliance
• The Anti-Money Laundering Council (AMLC) for suspicious transaction reporting
• The Bureau of Internal Revenue (BIR) for tax compliance
• Courts and law enforcement in response to valid legal process (subpoenas, court orders, warrants)

4.3 Corporate Transactions

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified via email and/or prominent notice on the waggi website if such a transfer occurs, and you will be given the opportunity to delete your account before the transfer if you do not consent.

4.4 Protection of Rights

We may disclose your information when we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of waggi, our users, or the public, including to enforce our Terms and Conditions, investigate suspected fraud or violations, and respond to legal claims.

5. Data Security Measures

waggi employs industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

5.1 Technical Safeguards

• Encryption: All data transmitted between your device and waggi servers is encrypted using 256-bit SSL/TLS encryption
• Secure Storage: Personal data is stored on secure servers with restricted access, located in facilities with physical security controls
• Password Protection: User passwords are hashed and salted using industry-standard cryptographic algorithms and are never stored in plain text
• Firewall Protection: Network-level firewalls and intrusion detection systems monitor and block unauthorized access attempts
• Regular Security Audits: Independent security assessments and penetration testing are conducted regularly

5.2 Organizational Safeguards

• Access Controls: Access to personal data is restricted to authorized waggi employees and contractors on a need-to-know basis
• Employee Training: All staff members with access to personal data receive regular training on data protection and security best practices
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements prohibiting unauthorized disclosure of user data
• Data Protection Officer: waggi has appointed a dedicated Data Protection Officer (DPO) responsible for overseeing data privacy compliance
• Incident Response Plan: waggi maintains a data breach response plan to ensure prompt notification and remediation in the event of a security incident

While we implement robust security measures, no system is completely invulnerable. We cannot guarantee absolute security of data transmitted over the internet. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. Please notify us immediately at [email protected] if you suspect unauthorized access to your account.

6. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data:

6.1 Right to Access

You have the right to obtain confirmation of whether waggi is processing your personal data and to access such data. You may request a copy of your personal information by contacting our Data Protection Officer.

6.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal data. You can update most account information directly through your waggi account settings. For changes to verified information (name, date of birth, ID documents), please contact customer support with appropriate documentation.

6.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, when you withdraw consent, or when the data has been unlawfully processed. However, we may be legally required to retain certain information for regulatory compliance, fraud prevention, and dispute resolution purposes even after you close your account.

6.4 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller where technically feasible.

6.5 Right to Object

You may object to the processing of your personal data for direct marketing purposes at any time. You can opt out of marketing communications by clicking the "unsubscribe" link in promotional emails or by adjusting your communication preferences in your account settings.

6.6 Right to Restrict Processing

You may request restriction of processing of your personal data under certain circumstances, such as when you contest the accuracy of the data or object to processing.

6.7 Right to Lodge a Complaint

If you believe waggi has violated your privacy rights, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. NPC contact information is available at privacy.gov.ph.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 11 of this Privacy Policy. We will respond to your request within thirty (30) days as required by law.

7. Cookies and Tracking Technologies

waggi uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver personalized content.

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device and remember certain information about your preferences and actions.

7.2 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality, including account authentication, security features, and session management. These cookies cannot be disabled without preventing the platform from functioning properly.
• Performance Cookies: Collect anonymous information about how visitors use the waggi platform, including page views, error messages, and load times. This data helps us improve platform performance.
• Functionality Cookies: Remember your preferences such as language selection, favorite games, and display settings to provide a personalized experience.
• Advertising Cookies: Track your browsing activity to deliver relevant promotional content and measure the effectiveness of marketing campaigns (only used with your consent).

7.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when a cookie is being sent. Please note that disabling cookies may limit your ability to use certain features of the waggi platform. You can manage your cookie preferences through your browser settings or by using the cookie preference tool available on our website footer.

8. Data Retention

waggi retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory requirements.

8.1 Active Accounts

While your waggi account is active, we retain all personal information necessary to provide services, maintain account security, and comply with ongoing regulatory obligations.

8.2 Closed Accounts

When you close your waggi account, we will delete or anonymize your personal data within ninety (90) days, except for information we are legally required to retain:

• Regulatory Records: Transaction histories, identity verification documents, and gaming activity logs are retained for seven (7) years as required by PAGCOR regulations and the Anti-Money Laundering Act.
• Financial Records: Tax-related documents and financial transaction records are retained for ten (10) years as required by the Bureau of Internal Revenue.
• Legal Claims: Information necessary for the establishment, exercise, or defense of legal claims is retained until the applicable statute of limitations expires.
• Self-Exclusion Records: If you self-exclude from waggi for responsible gaming reasons, we retain your identifying information permanently to prevent future account creation and honor your exclusion request.

8.3 Inactive Accounts

If your account has been inactive (no login or activity) for three (3) consecutive years and has a zero balance, we may close the account and delete personal information in accordance with the retention periods described above.

9. Children's Privacy

waggi is an adult gaming platform strictly for individuals aged 21 years and above. We do not knowingly collect, use, or disclose personal information from anyone under the age of 21.

Our age verification process is designed to prevent minors from creating accounts. If we discover that we have inadvertently collected personal information from a person under 21, we will immediately delete such information and permanently ban the account.

Parents or legal guardians who believe their child has provided personal information to waggi should contact our Data Protection Officer immediately at [email protected]. We will take prompt action to delete the information and block further access.

10. Changes to This Privacy Policy

waggi reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this document
• Notify you via email to the address associated with your account
• Display a prominent notice on the waggi website and mobile app
• Require you to acknowledge the updated Privacy Policy before continuing to use the platform if the changes materially affect your rights

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of waggi services after the effective date of changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or waggi's data protection practices, please contact us:

We are committed to resolving privacy concerns promptly and transparently. We will respond to all inquiries within thirty (30) days as required by the Philippine Data Privacy Act.